August 27, 2026 Webinar | Delivering a Consistent Donor Experience at a Complex Organization
Thursday, August 27, 2026 (10:00 AM - 11:00 AM) (PDT)
Description
Webinar Cancelled
We are working to reschedule this webinar and will update everyone once we set a new date.
Members: FREE | Non-Members: $75
Can't attend? All registrants receive links to the webinar recording & slides via email after the presentation!
About the Webinar
Most donors expect a large, well-known organization to deliver some of the most compelling stewardship around, yet too often these organizations have decentralized operations that result in inconsistent approaches, delivery, and communications. So, instead of being wowed, these donors are left frustrated and confused - which doesn't bode well for their continued support. Join a facilitated conversation with donor relations leaders from three different organizations to uncover the solutions needed to bring order to the proceedings, as we search for both common themes and the flexibility to fit varying institutional contexts.
Learning Objectives
- Explore how various organizations have managed to bring order to their decentralized operations.
- Identify the core elements every decentralized institution needs to deliver aligned stewardship and messaging across units.
- Learn additional approaches along with the contexts in which they are working.
Target Audience | Shop Size | Experience Level |
Private College/University, Public College/University, Healthcare, Environmental Organization, Advocacy Organization | Suitable for all size shops | Mid-career (4 - 8 years), |
About the Presenter
Jeff Muller, Founder & Chief Strategist, Crossroads Insights LLC | |
 | Jeff founded Crossroads Insights in 2019, following leadership roles at several environmental nonprofits. He has provided strategic guidance to clients, including Conservation International, Columbia University, and Brigham & Women's Hospital. Jeff is a former ADRP board member and regular presenter. |
Thank You To Our 2026 Webinar Sponsor
Members: FREE | Non-Members: $75