BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:Pacific Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:Pacific Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20260827T100000 DTEND;TZID=America/Los_Angeles:20260827T110000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:August 27\, 2026 Webinar | Delivering a Consistent Donor Experience at a Complex Organization DESCRIPTION:Registration coming soon!Registrations completed before the website launch on June 26\, 2026\, remain in our previous system and may not immediately appear in your new member profile. Your registration in the previous system is still valid. \nMembers: FREE | Non-Members: $75\nCan't attend? All registrants receive links to the webinar recording & slides via email after the presentation! About the WebinarMost donors expect a large\, well-known organization to deliver some of the most compelling stewardship around\, yet too often these organizations have decentralized operations that result in inconsistent approaches\, delivery\, and communications. So\, instead of being wowed\, these donors are left frustrated and confused - which doesn't bode well for their continued support. Join a facilitated conversation with donor relations leaders from three different organizations to uncover the solutions needed to bring order to the proceedings\, as we search for both common themes and the flexibility to fit varying institutional contexts.Learning ObjectivesExplore how various organizations have managed to bring order to their decentralized operations. Identify the core elements every decentralized institution needs to deliver aligned stewardship and messaging across units.Learn additional approaches along with the contexts in which they are working.Target AudienceShop SizeExperience LevelPrivate College/University\, Public College/University\, Healthcare\, Environmental Organization\, Advocacy OrganizationSuitable for all size shopsMid-career (4 - 8 years)\, \nExperienced (8 + years)\nAbout the PresenterJeff Muller\, Founder & Chief Strategist\, Crossroads Insights LLCJeff founded Crossroads Insights in 2019\, following leadership roles at several environmental nonprofits. He has provided strategic guidance to clients\, including Conservation International\, Columbia University\, and Brigham & Women's Hospital. Jeff is a former ADRP board member and regular presenter. Thank You To Our 2026 Webinar Sponsor X-ALT-DESC;FMTTYPE=text/html:

Registration coming soon!

Registrations completed before the website launch on June 26\, 2026\, remain in our previous system and may not immediately appear in your new member profile. Your registration in the previous system is still valid. \;


Members: FREE | Non-Members: $75
Can'\;t attend? All registrants receive links to the webinar recording &\; slides via email after the presentation! \;

About the Webinar

Most donors expect a large\, well-known organization to deliver some of the most compelling stewardship around\, yet too often these organizations have decentralized operations that result in inconsistent approaches\, delivery\, and communications. So\, instead of being wowed\, these donors are left frustrated and confused - which doesn'\;t bode well for their continued support. Join a facilitated conversation with donor relations leaders from three different organizations to uncover the solutions needed to bring order to the proceedings\, as we search for both common themes and the flexibility to fit varying institutional contexts.

Learning Objectives

Target Audience

Shop Size

Experience Level

Private College/University\, Public College/University\, Healthcare\, Environmental Organization\, Advocacy Organization

Suitable for all size shops

Mid-career (4 - 8 years)\,
Experienced (8 + years)


About the Presenter

Jeff Muller\, \;Founder &\; Chief Strategist\, \;Crossroads Insights LLC

Jeff founded Crossroads Insights in 2019\, following leadership roles at several environmental nonprofits. He has provided strategic guidance to clients\, including Conservation International\, Columbia University\, and Brigham &\; Women'\;s Hospital. Jeff is a former ADRP board member and regular presenter.

 \;

Thank You To Our 2026 Webinar Sponsor


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